Shipping policy

IMPORTANT: Please note that bundle orders may arrive in separate packages over a few days. If your chiller arrives first but you are missing the ice bath or accessories, please contact our support team. They will provide you with additional information and the tracking number for the remaining packages.

Delivery Timelines for the USA and Canada

Shipping is 100% Free for orders over $100 USD. Free shipping is automatically applied for qualifying orders.

We are dedicated to ensuring the swift delivery of your ice bath chillers and accessories. Orders are processed and dispatched within 2 to 5 business days.

For deliveries within the USA and Canada, you can expect your items to arrive within 6 to 9 business days from the dispatch date.

Each order is sent using Tracked & Insured, eco-friendly shipping lines.

Shipping Process

To ensure the safe and efficient delivery of your order, water chillers, ice baths, and accessories are dispatched in separate packages. Once shipped, you will receive tracking details via email, allowing you to monitor your order's journey through our "Track Your Order" feature. Keep in mind, shipping times refer to business days.

Delivery Address Responsibility

It is crucial that you provide an accurate delivery address at checkout. Once an order is in transit, changes to the delivery address are not possible. We do not ship to PO boxes, and orders addressed to such will not be eligible for refunds in case of delivery failure.

Shipping Delays

While we strive for punctuality, unforeseen delays (such as delayed flights or customs inspections) may occur, affecting less than 1% of shipments. We appreciate your patience in these rare instances. Should your order not arrive within 60 days, it will be considered lost in transit, entitling you to a full refund or a free replacement, at your discretion.

During sale campaigns, due to the high volume of orders, your fulfillment time may increase. We kindly ask for your patience during these times.

Agreement to Terms

By placing an order, you agree to the terms outlined in our shipping policy, ensuring a transparent and trustworthy shopping experience.

Cancellation Policy

Cancellations are accepted within 24 hours of order placement, subject to a 5% fee due to bank transaction charges. Beyond this period, cancellations are not possible, especially if the order has already been dispatched.

Policy Acknowledgment

By ordering from our site, you agree to our policies, which are clearly stated on our website and during the checkout process. Failure to review our policies prior to placing an order does not absolve responsibility.